Refund policy

Returns, Refunds & Cancellations Policy

At Zimaya Perfumes, we are committed to delivering the finest fragrance experience to our customers. To ensure clarity and transparency, please review our policies below:

Return & Refund Policy

No Returns on Opened/Used Products: Due to hygiene reasons, we cannot accept returns or exchanges once a product has been delivered, opened, or used.
Damaged or Defective Products: If you receive a product that is damaged, defective, or incorrectly shipped, contact our customer care team within 24 hours.
Product Sensitivities: Our perfumes contain natural extracts. Please conduct a patch test before use. We are not responsible for reactions caused by sensitivities.

Refund Policy

Damaged or Defective Products: Refunds or exchanges can be processed within 4–7 business days after verification.
Unboxing Video: To claim a refund/replacement for damaged, broken, or incorrect items, you must provide an unboxing video in original packaging.
Contact: Call 9076106174 or email zimaya.ind@gmail.com within 24 hours of receipt with proof (photos/videos).
Damaged Goods on Delivery: If your package is tampered with, please refuse delivery and contact us immediately.
Non-Delivery Issues: If your order is marked as delivered but not received, contact us within 48 hours. Resolutions are provided within 3–4 business days.
Refund Processing: Once approved, refunds take 5–6 business days. COD refunds are processed to the provided bank account within 5–6 working days.

Return Policy

No returns or exchanges accepted unless the product is damaged/defective.
Issues must be reported within 24 hours of receiving the product.
Claims for missing/incorrect items must include proof (photos/videos).
Refunds or exchanges are processed after verification within 3–4 business days.

Cancellation Policy

Before Dispatch: Orders can be cancelled before dispatch. A 2% payment gateway charge will apply for prepaid cancellations.
After Dispatch: Cancellations are not allowed. If returned, a ₹75 handling charge will be deducted from refunds.
Refund for Cancelled Orders: Refunds for paid orders are credited to the original payment method within 4–5 business days.

Important Notes

Customer Care: For any queries, contact 9076106174 or email zimaya.ind@gmail.com.
Product Sensitivities: Please perform a patch test before use. Returns are not accepted due to sensitivities or allergies.

By purchasing from Zimaya Perfumes, you agree to these policies. We strive to provide the best quality products and customer service and are here to assist you with any concerns.